We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 3-6 Business days |
| Canada, Europe | 5-10 Business days |
| Australia, New Zealand | 6-12 Business days |
| Central & South America | 15-20 Business days |
| Asia | 10-20 Business days |
| Africa | 15-25 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (25 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Purchase Tips
1. Our machine must use the original cigarette lighter power supply in the box, please do not use other power cords to start.
2. The working voltage of the product is 12V on-board voltage, the output voltage is 5V, the current is 3A, please make sure that the working voltage environment, please connect and start in the car.
3. T82 and T359 features are different, the following details have to do to distinguish, and labeled “T82 details” and “T359 details” of the word, please pay attention to screening before buying, to avoid buying the product is not desired, resulting in unnecessary losses.
4. The shapes and sizes of T82 and T359 are different, the corresponding shapes and sizes are based on sku drawings, please pay attention to screening before purchasing.
5. If there is any problem with the product please contact us first , we will help you solve the problem.thank you!(//www.aliexpress.com/store/1101449299)
T359 details
T82 details
Packing list
1 x Car DVR(7” No Front Cam Or 8.1” With Front Cam, depend on your choice)
1 x Car Charger
1 x Rearview Camera(Optional, depend on your choice)
1 x Base Bracket
Question and Answer
Q: Is this device suitable for my car?
A: This is a 7” or 8.1″ universal car radio, just fix it on the center console.
Q: How to connect wireless CarPlay/Android Auto?
A: First pair the mobile phone with Bluetooth, and then connect to the WIFI signal. After both are connected, carplay/android auto will automatically jump to the corresponding interface.
Q: Why is it that my phone’s Bluetooth is successfully paired with the model’s Bluetooth, but I still can’t use Carplay and Android Car’s features?
A: For iPhones, please open your phone’s general settings page, where there is a “Car play” settings page. Please go to the page to check if all the connected devices you found are turned on.
For Android phones, some Huawei, Xiaomi, and Samsung brands cannot use the Android auto feature. However, to use the Android auto feature, you will need to download an app called “Android auto” from the app store to quickly connect and use the Android auto feature.
Q: Why is there no sound on the device?
A: There are three audio output modes: device’s own speaker/FM transmitter/AUX. The device will only emit sound when device’s own speaker mode is selected. If FM/AUX is selected, the device will not emit sound.
Q: Is it possible to transmit audio to the car’s speakers via Bluetooth?
A: It supports Bluetooth Music.
Q: How to use this “Dual Bluetooth” function?
A: First of all, please match your phone’s Bluetooth with the product successfully, then enter the carplay function page, disconnect your phone’s Bluetooth connection, and finally connect your phone’s Bluetooth to the original car radio’s Bluetooth system to realize the dual Bluetooth mode.
Q: How to sync sound via FM?
A: Turn on the FM Transmitter on the device, adjust the channel of the car radio to a blank station, and set the radio on the device to the same frequency as the radio on the car, the setting is complete.
Q: Can I use the rear camera of the original car/other brand?
A: The camera of the original car/other brands may not suitable for the device.
Q: How to add a new language?
A: You can start by contacting an engineer who will let you know if the desired language can be added. The firmware for adding the language will then be sent to you and you can upgrade it.
About delivery
After submitting the order, we need to connect the product to a power test, test the performance, and then use a multi-layer anti-collision box to ensure that the product is safely delivered to your hands. Delivery takes 1-3 business days after purchase, please be patient.
About after sales
If there is a problem after receiving the goods, please give us a chance to serve you. Please do not open the dispute. Disputes are handled by the platform, and the platform’s customer service personnel cannot understand all the details of the product, especially technical issues. We have professional customer service and technical staff, all have rich experience in processing the product, and will better solve your problem.
Please don’t give us bad reviews and disputes before contacting us
If there is any problem with the product please contact us first , we will help you solve the problem.thank you!(//www.aliexpress.com/store/1101449299)
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